Stanislav Kuznetsovite: Maxim Blinov / RIA Novosti
The Chairman of the Board of Sberbank Stanislav Kuznetsov, said that in some cases, the Bank shall refund the customer the money stolen by fraudsters, according to RIA Novosti.
According to him, in each case fraudulent withdrawal of funds from the accounts of customers carried out a separate check. “If there’s any hint that people might lose money in connection with the controversial situation, or due to the fact that our employees in the call center responded to one or two seconds later than required, the Bank returns the money,” he said.
In addition, Kuznetsov admitted that in most cases the clients lose money due to their own fault. So, out of all incidents on a voluntary and conscious transfer clients to the Scam is about 85-87 percent.
To call the average check loss of clients, the Chairman of the Board of Sberbank refused, but noted that the amount of stolen money is reduced. At the same time, according to Kuznetsov, there has been an increase in the number of scams that attack the population, using social engineering techniques.
Earlier it was reported that Sberbank was faced with the problem of fraudsters who call customers of the Bank under the guise of his employees, using the real phone number of the credit institution.
Video, photo All from Russia.